Claims Documentation & File Administration.
Transform claims from an administrative burden into a client retention strength. Our dedicated back-office administrators manage First Notice of Loss (FNOL) intake, incident evidence collation, underwriter lodgments, and assessor tracking directly inside your broker software.
Comprehensive Claims Back-Office Scope
End-to-end clerical and administrative claims execution aligned with your brokerage Standard Operating Procedures (SOPs).
FNOL Intake & Policy Validation
Rapid extraction of initial incident reports from client emails, phone message notes, or web forms within 4 business hours.
- ✓ Active policy schedule and endorsement verification
- ✓ Sum insured, excess, and deductible parameter lookup
- ✓ Electronic claim file setup in WinBEAT / Applied Epic
- ✓ Internal claim reference number generation
Evidence & Incident Collation
Chasing, gathering, and organizing all necessary supporting documentation required by underwriters for immediate claims consideration.
- ✓ Repair estimates, replacement invoices, and quotes
- ✓ Police event numbers, incident reports, and witness details
- ✓ Damage photographs, CCTV footage, and incident diagrams
- ✓ Third-party insurer details and driver statement collation
Underwriter Portal Lodgment
Transmitting complete, verified claim dockets into insurer portals or via Sunrise Exchange claims messaging protocols.
- ✓ Lodgment across QBE, Allianz, CGU, Chubb, Vero, Zurich
- ✓ Underwriting agency specialized claim lodgments
- ✓ Insurer claim reference capture and CRM docket updating
- ✓ Confirmation receipt logging and initial milestone scheduling
Assessor & Loss Adjuster Tracking
Conducting systematic weekly follow-ups with appointed loss adjusters, assessors, and repairers to prevent file stagnation.
- ✓ Appointed assessor contact and inspection date tracking
- ✓ Outstanding report chasing and escalation logging
- ✓ Repair authorization milestone recording
- ✓ Detailed activity timeline maintenance inside BMS
Policyholder Status Updates
Drafting clear, empathetic, and structured status updates for the onshore broker to review and send to the insured.
- ✓ Ready-to-send email drafts summarizing next steps
- ✓ Excess payment reminder notices and payment instructions
- ✓ Insurer request-for-information (RFI) notices
- ✓ Direct synchronization with brokerage Outlook/Gmail
Claims Bordereaux & Closure
Maintaining weekly operational claims registers, tracking settlement payments, and archiving finalized claim dockets.
- ✓ Weekly open/closed claims bordereau for management
- ✓ Settlement confirmation matching and ledger notation
- ✓ Excess recovery tracking and closing letter filing
- ✓ 100% complete electronic docket indexing and archival
🛑 Strict Claims Non-Adjudication Boundary:
MCR Global personnel perform administrative claims support only. Our operators do not make liability determinations, perform loss adjustment/surveying, negotiate payouts, or settle claims. All statutory claims authority, advisory responsibilities, and coverage decisions remain solely with the Australian licensed entity and authorized insurers.
Direct Claims Processing in Your BMS
Our claims support administrators connect securely into your existing software stack. Zero software migration lag, zero local file downloads.
View Retainer Plans →Claims logging, task activities, policy schedule validation, and client file updates.
Claims activity tracking, document indexing, folder management, and status workflows.
Electronic claim submission messaging and underwriter document retrieval.
Direct navigation of QBE, Allianz, CGU, Chubb, Vero, Zurich claims portals.
Structured 4-Step Claims Execution Pipeline
Combining rapid administrative turnaround with rigorous Two-Tier QA auditing.
Claim notice received from client. Operator validates active policy parameters in BMS and sets up the docket within 4 hours.
Operator collates quotes, photos, police event details, and prepares complete claim lodgment submission.
Senior Insurance QA Lead audits docket completeness, policy limits, and attachment integrity before portal submission.
Claim lodged with underwriter. Insurer reference recorded and weekly assessor milestone tracking initiated.
Deploy Dedicated Claims Support
Engage dedicated full-time operators or structured administrative teams with month-to-month flexibility, zero recruiter fees, and 50% unused hours rollover.
View Complete Rate Card →Claims Documentation Support FAQs
Frequently asked questions about our remote claims administration workflows.
Accelerate your claims turnaround times.
Integrate dedicated claims support capacity into your broker management software.
100% Remote BPO Model: MCR Global Insurance Back-Office is a 100% remote Business Process Outsourcing (BPO) service provider operating from India. We provide dedicated administrative, operational, and clerical back-office support to Australian insurance brokerages, underwriting agencies, and insurtechs.
No Insurance Advice or Underwriting: MCR Global is not an Australian Financial Services Licensee (AFSL), insurance broker, insurer, or claims adjuster. MCR Global does not provide general or personal financial product advice, sell or bind insurance coverages, assess claims liability, or make underwriting decisions under the Corporations Act 2001 (Cth) or Insurance Contracts Act 1984 (Cth).
Client & Licensee Responsibility: All policy data entries, Certificates of Currency, renewal comparison schedules, claims documentation files, and reports prepared by MCR Global personnel are executed under the direct instruction and standard operating procedures of the client business. The licensed Australian entity and its responsible managers remain solely and legally responsible for authorizing, reviewing, and approving all insurance transactions and client advice.
Strict Non-Adjudication of Claims: MCR Global Claims Documentation Support provides administrative file gathering, First Notice of Loss (FNOL) intake, and status follow-ups only. Personnel do not evaluate coverage liability, conduct loss adjusting or surveying, negotiate payouts, or authorize claims settlements. All claims decisions remain solely with the licensed Australian insurer.
Third-Party Systems & Data Security: System names (including WinBEAT, Applied Epic, Steadfast INSIGHT, Sunrise Exchange) are trademarks of their respective copyright holders. MCR Global personnel access client software tools securely via encrypted VDI/VPN sessions with Zero Local Storage under Australian Privacy Principles (APP 8).