100% Remote • Australia-Ready

Insurance Back-Office Pricing & Retainers.

Q: What is included in the Dedicated Insurance Administrator retainer (A$700–$1,100/mo)?

A full-time Dedicated Insurance Administrator provides 160 productive hours per month (38–40 hrs/week) exclusively integrated into your brokerage software stack (WinBEAT, Applied Epic, Sunrise Exchange, etc.) managing policy admin, MTAs, renewals, claims documentation, and reconciliations. 100% exclusive dedication to your business with daily direct Slack/Teams communication. Fast 2–4 hour turnaround on urgent tasks (Certificates of Currency, immediate endorsements). Senior Insurance QA Lead oversight and Two-Tier review included at no additional cost. Direct login to your existing broker software with Zero Local Storage under APP 8.

Q: How does the Shared Insurance Support tier (A$450/mo) work?

The Shared Support tier provides 40 productive hours per month with a standard 24–48h SLA, ideal for solo brokers and boutique agencies needing fractional support for routine policy logging, Certificates of Currency, and mid-term adjustments. 40 productive hours per month allocated to routine administrative workflows. Certificates of Currency generation within 2 hours during standard hours. Policy schedules, MTA entries, and client contact data updates. Month-to-month flexibility with rollover protection.

Q: How does the 50% unused hours rollover policy work?

If your brokerage experiences a quieter month, up to 50% of your unused retainer hours automatically roll over into the subsequent month, ensuring you never lose paid hours during fluctuating renewal cycles. Applies to all monthly dedicated and shared retainers. Rollover hours are utilized during peak surge periods (e.g., June and December renewals). Complete monthly timesheet and utilization transparently reported in your monthly dashboard.

Q: Are there any setup fees, recruiter commissions, or lock-in contracts?

No. All MCR Global insurance agreements operate on a month-to-month rolling basis with zero placement fees, zero setup costs, and a simple 14-day cancellation notice. Zero recruitment or onboarding fees. 14 days' written notice to adjust, scale up, or cancel. Transparent monthly AUD billing via bank transfer or credit card.

Scale your brokerage operations with predictable, fixed-rate monthly retainers and zero lock-in contracts. Save over 60% compared to onshore administrative wages.

Fractional Support 40 HRS / MO

Shared Insurance Support

A$450 / month

Ideal for solo brokers and boutique agencies needing fractional policy logging and certificate generation.

✓ 40 productive hours / month
✓ Certificate of Currency generation (<2 hrs)
✓ Mid-term adjustments (MTAs) & schedule entry
✓ Standard 24–48h SLA on standard tasks
✓ Up to 50% unused hours rollover
✓ Direct WinBEAT / Applied Epic login

Select Shared Support →

Dedicated Insurance Administrator

A$700–$1,100 / month

100% dedicated full-time operator integrated directly into your software stack managing end-to-end workflows.

✓ 160 productive hours / month (40h/wk)
✓ End-to-end policy, renewal, claims & data workflows
✓ Fast 2–4 hour turnaround on urgent requests
✓ Sunrise Exchange & underwriter portal operations
✓ Daily Teams / Slack direct integration
✓ Two-Tier QA Review oversight included
✓ 50% monthly hours rollover protection

Book Dedicated Admin →

Multi-Person Team CUSTOM CAPACITY

Structured Support Team

Custom Monthly Retainer

Turnkey multi-operator squad deployed across high-volume workflows (e.g. Indexing, Data Cleansing, Claims).

✓ Dedicated Team + Insurance QA Lead
✓ High-volume document indexing (2k–10k docs/mo)
✓ Underwriter bordereau & commission reconciliations
✓ Custom KPI dashboards, loss runs & weekly reviews
✓ Scalable surge capacity during June/Dec renewals
✓ Guaranteed SLA & business continuity coverage

Scope Custom Team →

Core Commercial Terms & Guarantees

Month-to-Month Rolling No long-term lock-in contracts. 14 days' written notice to adjust or exit.

50% Unused Hours Rollover Up to 50% of unused hours automatically roll into the subsequent month.

Zero Placement Fees Zero recruitment fees, zero software setup fees, zero hidden overheads.

Direct System Login Operators work natively inside your broker CRM under APP 8 zero-local-storage rules.

Economic Analysis

Onshore Hire vs. MCR Global Dedicated Admin

Comparing the true annual cost of an Australian onshore insurance administrator against an MCR Global dedicated operator.

Cost Element	Onshore Australian Admin	MCR Global Dedicated Admin	Your Annual Savings
Base Annual Salary	$65,000 – $75,000 AUD	$8,400 – $13,200 AUD	Save $55k+
Superannuation (11.5%)	$7,475 – $8,625 AUD	$0 (Included)	Save $7.5k+
Recruiter Placement Fees	$8,000 – $12,000 AUD	$0 (Zero Fee)	Save $8k–$12k
WorkCover & Payroll Tax	$3,500 – $5,000 AUD	$0 (Included)	Save $3.5k+
Two-Tier QA Supervision	Principal / Manager time ($20k+)	Included (QA Lead)	Included
Total Annual Cost	$84,000 – $100,000+ AUD	$8,400 – $13,200 AUD	Save 60% – 70%

Insurance Pricing FAQs

Clear answers regarding billing, capacity allocation, rollover hours, and contract terms.

What is included in the Dedicated Insurance Administrator retainer (A$700–$1,100/mo)? +

A full-time Dedicated Insurance Administrator provides 160 productive hours per month (38–40 hrs/week) exclusively integrated into your brokerage software stack (WinBEAT, Applied Epic, Sunrise Exchange, etc.) managing policy admin, MTAs, renewals, claims documentation, and reconciliations.

✓ 100% exclusive dedication to your business with daily direct Slack/Teams communication.
✓ Fast 2–4 hour turnaround on urgent tasks (Certificates of Currency, immediate endorsements).
✓ Senior Insurance QA Lead oversight and Two-Tier review included at no additional cost.
✓ Direct login to your existing broker software with Zero Local Storage under APP 8.

How does the Shared Insurance Support tier (A$450/mo) work? +

The Shared Support tier provides 40 productive hours per month with a standard 24–48h SLA, ideal for solo brokers and boutique agencies needing fractional support for routine policy logging, Certificates of Currency, and mid-term adjustments.

✓ 40 productive hours per month allocated to routine administrative workflows.
✓ Certificates of Currency generation within 2 hours during standard hours.
✓ Policy schedules, MTA entries, and client contact data updates.
✓ Month-to-month flexibility with rollover protection.

How does the 50% unused hours rollover policy work? +

If your brokerage experiences a quieter month, up to 50% of your unused retainer hours automatically roll over into the subsequent month, ensuring you never lose paid hours during fluctuating renewal cycles.

✓ Applies to all monthly dedicated and shared retainers.
✓ Rollover hours are utilized during peak surge periods (e.g., June and December renewals).
✓ Complete monthly timesheet and utilization transparently reported in your monthly dashboard.

Are there any setup fees, recruiter commissions, or lock-in contracts? +

No. All MCR Global insurance agreements operate on a month-to-month rolling basis with zero placement fees, zero setup costs, and a simple 14-day cancellation notice.

✓ Zero recruitment or onboarding fees.
✓ 14 days' written notice to adjust, scale up, or cancel.
✓ Transparent monthly AUD billing via bank transfer or credit card.

Start with a paid pilot or dedicated administrator.

Experience seamless back-office administrative support with a risk-free pilot. Month-to-month terms with zero setup fees.

Book Insurance Pilot → Speak With An Operations Lead

Important Regulatory & Service Disclaimers

100% Remote BPO Model: MCR Global Insurance Back-Office is a 100% remote Business Process Outsourcing (BPO) service provider operating from India. We provide dedicated administrative, operational, and clerical back-office support to Australian general insurance businesses, licensed brokerages, underwriting agencies, and insurtechs.

No Insurance Advice or Underwriting: MCR Global is not an Australian Financial Services Licensee (AFSL), insurance broker, insurer, or claims adjuster. MCR Global does not provide general or personal financial product advice, sell or bind insurance coverages, assess claims liability, or make underwriting decisions under the Corporations Act 2001 (Cth) or Insurance Contracts Act 1984 (Cth).

Licensee Statutory Responsibility: All policy data entries, Certificates of Currency, renewal comparison schedules, claims documentation files, and reports prepared by MCR Global personnel are executed under the direct instruction and standard operating procedures of the client business. The licensed Australian entity and its responsible managers remain solely and legally responsible for authorizing, reviewing, and approving all insurance transactions and client advice.

Commercial Billing & Rollover Terms: All published retainer rates are quoted in Australian Dollars (AUD) and billed monthly in advance on a rolling month-to-month basis with zero placement or recruitment fees. Agreements require 14 days' written notice to adjust or cancel. Up to 50% of unused retainer hours automatically roll over into the subsequent monthly billing cycle.

Third-Party Systems & Data Security: System names (including WinBEAT, Applied Epic, Steadfast INSIGHT, Sunrise Exchange) are trademarks of their respective copyright holders. MCR Global personnel access client software tools securely via encrypted VDI/VPN sessions with Zero Local Storage under Australian Privacy Principles (APP 8).