100% Remote • Australia-Ready

IT/Web/Tech Support for Wealth & Investment Management

Remote technology, web and systems support for Australian wealth and investment advisory firms. Direct software engineering, investor portal upkeep, portfolio data pipeline maintenance, and security hygiene for Australian wealth firms.

View Support Plans (from A$199/mo) → Request Tech Consultation
Hub24 / Netwealth / Praemium Investor Portals 24–48 hr SLA A$50/hr Overflow
Practice Context

Solving Wealth Technology Bottlenecks

Wealth management businesses rely on seamless communication, investor-facing digital touchpoints, and smooth data flow between portfolio reporting, CRM, and administrative tools. We act as your remote technical resource to maintain websites, fix broken integrations, configure cloud systems, and handle ongoing technology tasks.

Wealth managers require dependable digital operations without managing an in-house IT department. A remote technical support model gives you direct access to experienced technical capability with maximum efficiency.

How Our Engineering Desk Helps

  • Maintain, update, and troubleshoot wealth firm websites and investor portals
  • Investigate and repair data-transfer errors between operational tools, portfolio feeds, and CRMs
  • Manage DNS records, domain configurations, and business email infrastructure
  • Set up practical workflow automations to reduce manual report distribution
  • Maintain security hygiene including access reviews, MFA setup, and backup checks
  • Handle scoped technical projects such as software migrations or portal improvements

Wealth Ecosystem

Typical Integrations & Practice Workflows

Our engineers connect, maintain, and troubleshoot core wealth feeds and client reporting channels.

01
Market Data Feeds

Integration and automated ingestion of Morningstar, Iress, and Lonsec market data feeds.

02
Portfolio Reporting Feeds

Automated export and data normalization pipelines from Hub24, Netwealth, and Praemium.

03
Investor Communications

CRM-triggered quarterly performance reports and automated fact-sheet distribution.

04
Billing & Treasury

Synchronisation of management fee schedules into Xero and Airwallex/Stripe payment rails.

05
Onboarding & Compliance

Annature and DocuSign compliant workflows for investment mandate and application signing.

Operational Troubleshooting

Common Technology Glitches in Wealth Firms

Real friction points encountered by Australian wealth and investment managers resolved by our technical desk.

Investor portal links broken or returning 404 errors during monthly performance releases.
Resolution: Audit portal routing, verify cloud CDN asset caches, and rebuild broken document redirection paths.
Discrepancies in portfolio reporting exports and CRM valuation data feeds.
Resolution: Debug CSV/API ingestion parsers, normalize date/currency formatting, and validate sync logs.
Domain DNS or email deliverability problems impacting time-critical investor announcements.
Resolution: Configure and verify SPF, DKIM, and DMARC records across transactional mail servers and M365 tenants.
Manual administrative bottlenecks compiling and distributing periodic client review summaries.
Resolution: Deploy automated document assembly scripts merging CRM records with live portfolio summaries into encrypted PDFs.
Unresolved backlog of technical and website adjustments with no internal IT owner.
Resolution: Provide structured monthly engineering hours for scheduled maintenance and fast turnaround fixes.

Frequently Asked Questions: Wealth & Investment

Clear information regarding wealth platforms, data feeds, support retainers, and regulatory boundaries.

What types of technology issues does your team handle for wealth managers? +

We handle website maintenance, form troubleshooting, email and DNS issues, CRM connections, workflow automation, backup verification, and technical migration projects.

  • Front-end and back-end web portal updates.
  • Portfolio export format conversions and data pipeline maintenance.
  • Cloud tenant administration across M365 and Google Workspace.
Can you help automate our routine document distribution? +

Yes. We configure automated workflows to generate, organize, and distribute client documents securely based on triggers from your CRM or business systems.

  • Automatic PDF generation and indexation into secure cloud storage.
  • Encrypted investor download delivery links.
  • Audit trail logging on all automated dispatches.

Empower your wealth management firm with dedicated technical support.

Plans start from A$199/month with 50% rollover protection and pre-approved A$50/hr overflow rates.

View Plans & Retainer Rates → Speak with Us
Important Regulatory & Service Disclaimers

Infrastructure & Custody Notice: Infrastructure & Custody Notice: MCR Global provides remote web engineering, systems integration, API connectivity, email/DNS administration, and technical maintenance services as an independent external technical provider. MCR Global does not take ownership or custody of client CRM databases, proprietary customer records, or domain assets. All scripts, integrations (e.g., Xplan, Xero, HubSpot), and DNS configurations are deployed within client-controlled tenants under delegated administrative permissions. The client practice retains ultimate administrative control and responsibility for final deployment approvals and software licensing.

Non-Provision of Regulated Advice: We do not provide financial advice, financial product advice (general or personal), Australian Financial Services Licensing (AFSL) services, credit assistance or Australian Credit Licensing (ACL) services, legal counsel, or formal accounting and taxation advice. Any technological configuration or integration is implemented purely under client direction and operational scope.

Trademark Disclaimer: All third-party product names, logos, registered trademarks, and brand references (including but not limited to Xero, MYOB, QuickBooks, NetSuite, Stripe, Ezidebit, Airwallex, Iress Xplan, AdviserLogic, PractiFi, Class Super, BGL, Microsoft 365, and Google Workspace) are the property of their respective trademark holders. Reference to them on this website does not imply any affiliation, sponsorship, endorsement, or commercial association.